This privacy notice for PT. COCO BALI GRAHA (doing business as NATYA) (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”).
This includes when you:
- Visit our website at natyahotel.com or any website of ours that links to this privacy notice.
- Download and use our applications, such as the Natya Membership mobile application, our Facebook application, or any other application linking to this privacy notice.
- Engage with us through related activities including sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
If you have any questions or concerns, contact us at info@natyahotel.com .
Summary of Key Points
This summary provides key points from our privacy notice. More details are provided throughout this document.
What personal information do we process? We may process personal information depending on how you interact with PT. COCO BALI GRAHA and our Services, the choices you make, and the products and features you use.
Do we process sensitive personal information? We may process certain information where necessary, with your consent or as permitted by applicable law.
Do we receive information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process information to provide, improve, and administer our Services, communicate with you, protect our Services, prevent fraud, and comply with law.
Who do we share information with? We may share personal information in specific situations and with certain categories of third parties.
How do we keep your information safe? We use organizational and technical safeguards, although no electronic transmission or storage system can be guaranteed to be completely secure.
What are your rights? Your rights may vary depending on your location and applicable privacy laws.
What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you join Natya Membership, express an interest in our products or Services, participate in activities within our Services, or otherwise contact us.
The information we collect may include:
- Email address
- User name
- Phone number
Sensitive Information
When necessary, with your consent or as otherwise permitted by applicable law, we may process:
- Gender
- Nationality
- Date of birth
Application Data
If you use our applications, we may collect certain information when you provide permission.
- Geolocation Information. We may request permission to access location-based information from your mobile device, either continuously or while using our application. Permissions can be changed through your device settings.
- Mobile Device Access. We may request access to features including Bluetooth, calendar, camera, and other device features.
- Mobile Device Data. We may automatically collect information such as device ID, device model, manufacturer, operating system, application identification numbers, browser information, mobile carrier, and IP address.
- Push Notifications. We may request permission to send notifications regarding your account or features of our application.
This information is primarily used to maintain the security and operation of our applications, troubleshoot issues, and support analytics and reporting.
All personal information you provide must be true, complete, and accurate. You are responsible for notifying us of changes to such information.
Information Automatically Collected
When you visit, use, or navigate our Services, we may automatically collect device and usage information.
This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, usage activity, and other technical information.
We may also collect information using cookies and similar technologies.
- Log and Usage Data. Service-related, diagnostic, usage, and performance information including IP addresses, device information, browser type, timestamps, pages viewed, searches, activity, system events, and error reports.
- Device Data. Information relating to the computer, phone, tablet, or other device used to access our Services.
- Location Data. Depending on your device and settings, we may collect precise or approximate location information.
Information Collected From Other Sources
We may obtain information from public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties.
This may include mailing addresses, job titles, email addresses, phone numbers, behavioral data, IP addresses, social media profiles, and related information.
How Do We Process Your Information?
Depending on how you interact with our Services, we may process your information:
- To facilitate account creation, authentication, and account management.
- To deliver and facilitate delivery of requested Services.
- To respond to inquiries and provide customer support.
- To send administrative information relating to products, Services, terms, policies, and other updates.
- To fulfill and manage orders, payments, returns, and exchanges.
- To enable user-to-user communications where applicable.
- To request feedback about your use of our Services.
- To send marketing and promotional communications in accordance with your preferences.
- To provide targeted or personalized advertising.
- To protect our Services and prevent fraudulent activity.
- To identify usage trends and improve our Services.
- To evaluate the effectiveness of marketing and promotional campaigns.
- To protect an individual's vital interests where necessary.
What Legal Bases Do We Rely on?
Such legal bases may include your consent, compliance with legal obligations, performance of contractual obligations, protection of your rights, or our legitimate business interests.
How Long Do We Keep Your Information?
We retain personal information only as long as needed for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.
When we no longer have an ongoing legitimate business need to process personal information, we will delete or anonymize the information where possible.
Where immediate deletion is not possible, such as information stored in backup archives, the information will be securely stored and isolated from further processing until deletion is possible.
How Do We Keep Your Information Safe?
We implement reasonable safeguards designed to protect personal information that we process.
However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Although we take reasonable measures to protect your information, transmission of personal information to and from our Services is at your own risk.
Do We Collect Information From Minors?
By using the Services, you represent that you are at least 18 years old or that you are the parent or guardian of a minor and consent to the minor's use of the Services.
If we learn that personal information from a user under 18 has been collected, we will take reasonable measures to deactivate the account and delete the information from our records.
If you believe we may have collected information from a minor, contact us at info@natyahotel.com .
Controls for Do-Not-Track Features
Some web browsers, mobile operating systems, and mobile applications include a Do-Not-Track (“DNT”) feature that signals a preference not to have online browsing activity monitored.
There is currently no uniform technology standard for recognizing and implementing DNT signals. Accordingly, we do not currently respond to browser DNT signals or similar mechanisms.
Do We Make Updates to This Notice?
We may update this privacy notice from time to time. Updated versions will be identified by a revised date and will become effective when they are made available.
If material changes are made, we may provide notification by prominently posting a notice or by sending a direct notification.
How Can You Contact Us About This Notice?
If you have further questions or comments, you may contact us using the information below.
How Can You Review, Update, or Delete Your Data?
Depending on the applicable laws in your country, you may have the right to request access to the personal information we collect about you, request corrections, or request deletion in certain circumstances.
To request access, correction, or deletion of your personal information, please contact: info@natyahotel.com .